Refund & Return Policy

At buysilicidemushrooms.uk, your satisfaction is our priority. Please read our policy carefully.

1. Returns

• Returns are accepted within 14 days of delivery for unopened and unused products.

• Products must be returned in their original packaging and in the same condition received.

• To initiate a return, contact us at buysilicidemushrooms.uk with your order number.

2. Refunds

• Refunds are processed within 7–10 business days after we receive the returned item.

• Refunds are issued to the original payment method.

• Shipping fees are non-refundable, except for damaged or incorrect items.

3. Damaged or Incorrect Items

• If your order arrives damaged, defective, or incorrect, contact us within 48 hours.

• We will replace the item or issue a full refund, including shipping costs.

4. Non-Returnable Items

• For hygiene and safety reasons, certain products (e.g., opened consumables) cannot be returned.

• These items are clearly marked in the product description.

5. Exchanges

• Exchanges are possible for the same product if it’s defective or damaged.

• Contact us at sales@buysilicidemushrooms.uk to arrange an exchange.